Frequently Asked Questions

Q. How much are your services?

Most of our starting prices are listed online. Please visit our Services page to explore what we offer. For a custom quote, complete an inquiry form and we’ll get back to you with pricing tailored to your event.

Q. What is your booking process?

Here’s how to book with SASHES:

1. Submit an Inquiry

   Click the “Get A Quote” button to fill out our inquiry form with your event details.

2. Response Within 24–48 Business Hours

   Once we receive your form, a team member will follow up with either an invoice to reserve your date or a quick consultation if more details are needed.

3. Secure Your Date

   A $300 retainer is required to hold your date. This amount goes toward your final balance.

4. Design Consultation

   After your date is secured, we’ll collaborate with you to finalize the event design.

5. Proposal & Agreement

   You’ll receive a customized proposal, service agreement, and payment schedule for approval.

Q. How do I make a payment?

Once you approve your proposal, you can make payments and sign your agreement directly through our secure online booking portal. We accept all major debit and credit cards for your convenience.

Q. What is your cancellation policy?

• For full-service event decor, cancellations must be made at least 30 days prior to your event date.

• For balloon decor, we require at least 14 days notice.

Cancellations made after these windows are non-refundable, but may be rescheduled for a future date within 3 months, subject to availability. Please note that all retainer payments are non-refundable.

Q. How much is the deposit/retainer to book?

A $300 retainer fee is required at the time of booking for services over $300.

A full payment is due at the time of booking if your total is $300 or less.

Q: Is the retainer refundable?

No. Retainers are non-refundable because it secures your event date, time slot, and materials. This policy is in place to protect against last minute cancellations.

Q. When should I reserve my date?

You should reserve your date as soon as you possibly can. Dates are booked in the order of the retainers received. No dates are held without a retainer.

Q. What forms of payment do you accept?

We strongly encourage payments via our secure booking portal using any major debit or credit card. However, we also accept PayPal, Apple Pay, and Zelle for your convenience.

Q. How much is the delivery fee, and do you have a pickup option?

Yes! We offer both delivery and pickup options.

• A $300 order minimum (before fees) is required for delivery in Charlotte. (There are a few exceptions.) Minimums may increase for areas outside Charlotte.

• Delivery fees are based on mileage from zip code 28213, starting at $35 for small drop-off orders.

• For medium to large-scale jobs that require us to return for equipment pickup, delivery starts at $125.

• If you choose to pick up, full payment must be made in advance. We’ll provide the pickup location, and we’ll collect a photo of your driver’s license and card on file, along with a refundable damage deposit for rental items.

Q. Do you offer classes?

Yes! We offer hands-on balloon training workshops for beginners and aspiring professionals. Visit the Classes page on our site to view upcoming workshop dates and sign up.